30-Day Guarantee
At Summit Carry, we’re committed to ensuring you’re happy with your purchase.
Our return and refund policy lasts 30 days from the date of delivery.
If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
We accept returns for both defective and non-defective items, provided that:
The item is unused, unworn, and in its original packaging.
You have proof of purchase (such as your order confirmation email).
How to Initiate a Return
To start a return or exchange, please contact our Customer Support Team within 30 days of receiving your order through our Contact Page.
Once your return request has been reviewed and approved, please return your item to the address provided in your return confirmation email (this is typically the same as shown on your package label).
Return Shipping
All returns are handled by mail.
Customers are responsible for return shipping costs, unless the item is defective, damaged upon arrival, or there was an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without tracking.
Refunds
Once your returned item is received and inspected, you’ll receive an email confirmation.
We will notify you whether your refund request has been approved or rejected.
If approved:
Your refund will be processed within 5–10 business days.
The amount will be automatically credited to your original payment method.
Please note that your bank or card issuer may require additional time to post the refund to your account.
If you have not received your refund after 10 business days, please contact your bank or payment provider first, then reach out to us via our Contact Page.
Exchanges
We accept exchanges for defective or damaged products only.
If you wish to exchange your item for the same product, please email us at support@summitcarry.com or message us via our Contact Page before returning the product.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Non-Returnable Items
The following items are not eligible for return or refund:
Gift cards
Clearance or final sale items
Personalized or custom-made items
Need Help?
If you have any questions about returns, refunds, or exchanges, please reach out to us through our Contact Page or email support@summitcarry.com.
We’re always happy to help.
Store Name: Summit Carry
Phone: +1 (833) 980-4769
Email: support@summitcarry.com
Address: 8 The Green, Ste B Dover Delaware 19901, USA
Business Hours: Monday to Friday between 09:00 am to 5:00 pm EST